Having clean water at home is important for drinking, cooking, and keeping clean. But for many older adults with limited income, paying for water and sewer bills can be difficult—about 20% of U.S. households are behind on their water bills.
If you’re struggling to pay and facing a shut-off, help is available. Acting quickly is important.
What Should I Do If I’m Behind on My Water Bill?
Here are some steps you can take if you’re at risk of losing your water service:
1. Contact Your Water Company
Call your local water utility company and ask if they have programs to help people who are behind on bills. Many companies have relief programs or list assistance options on their websites.
For example, larger companies like Aqua America may offer programs such as “Aqua Aid” for customers in certain states.
2. Check With Your State’s Utility Commission
Each state has a public utility commission, which may have advice or programs to help you with your bill. You can find your state’s commission using the National Association of Regulatory Utility Commissioners’ website.
3. Reach Out to Nonprofit Organizations
Several nonprofits help people pay their water bills:
- Dollar Energy Fund: This organization offers help in 18 states. You can use their online tool to see if you qualify for assistance by entering your utility company, income, and whether your water has been shut off. If you qualify, you’ll get links to apply for their programs. The amount of help you receive and the rules may vary by state and utility company.
- Salvation Army: Enter your ZIP code on their website to find the nearest center. Once there, you can look for “Rent, Mortgage and Utility Assistance” or “Emergency Financial Assistance” for help with your bill.
- United Way: Visit 211.org or dial 2-1-1 to talk to someone for help with utility bills. You can also search online for help based on your location.
Tip: When applying for help, pay attention to requirements like application deadlines and minimum balance amounts. The amount of assistance can vary depending on your location and the specific program.
If you get approved, ensure it's enough to prevent your water from being shut off.
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